Inbound Call Center Vs. Contact Center: What do you need?
You might have seen people using the terms ‘Call Center’ and ‘Contact Center’ interchangeably because they serve the same purpose, i.e., delivering quality customer service, but they are not the same. There are some key differences between a call center and a contact center, and that leads to the difference in their working processes and the amount they cost you to incorporate a customer service solution.
In this post, we will look at what is a call center, what is a contact center, what is the difference between a call center and a contact center, which inbound customer service solution you may need, and the top provider of inbound call center solutions in the USA.
What is a call center?
A call center is a unit that handles inbound and outbound customer calls. A team of customer...