Sunday, September 25

IT Recommendations for New Computers

IT recommends computer standardization to ensure the most efficient product support. In addition, Shared Services and IT have negotiated special pricing and utilized preferred vendors to help ensure that the University receives the maximum value for its purchasing dollar. These negotiations also include warranties and asset tagging which assist IT staff when supporting users. When weighing a new computer purchase, please consider Dell OptiPlex line for desktops and Dell Latitude line for laptops.  The list of products will update every year based on component enhancements, availability and configuration demand. IT employs certified technicians on staff to support these products.  

If you prefer an Apple Macintosh computer macbook 12in m7, please consider the following:

  • Mac computers typically cost more money than Windows computers for similar hardware specs.
  • Some applications are not supported for Macs:
    • Microsoft Access Database software
    • Banner – WebExtender
    • Scientific Notebook on MacOS 10.15 Catalina
    • Connections to network shared drives may require additional steps.
  • Printers will need to be installed manually or at the IT Help Center.

New Computer Quotes

  • To order a new computer, please use the Computer Procurement portal. Please click here for more information and instructions on using the Computer Procurement portal.
  • The procurement portal features a variety of standard computer configurations from Dell and Apple as well as accessories for these products.
  • Once a preferred device is selected and submitted, the portal is designed to establish a quote which will be e-mailed directly to the requestor.
  • This quote should then be forwarded to the department/division Budget Officer for review, approval, and requisition submittal.

Order fulfillment for Apple products will be facilitated through the Follett – DU Bookstore. Other Google Pixelbook 12in products will be shipped directly from the manufacturer and lead times will be dependent upon supply availability.

New Computer Set Up

Once the new computer arrives with IT, we will help to configure the device for first time use, however if you receive the device before IT, follow the online instructions “New alienware aurora 2019 DU Owned Computer Setup”.  Do not throw away any packing materials until your machine is up and running.

If you would like help setting up your new computer, you may schedule a new computer setup support visit by contacting the IT Help Center at 303-871-4700.  If the computer is a laptop you may bring it, along with the charger or AC adapter, to the IT Help Center located in Anderson Academic Commons, Suite 270.

Note: IT will assist to breakdown and collect your old computer when setting up a new computer.

Please ensure an active network jack and an Ethernet cable with proper length is available for use before scheduling a new computer setup support visit.  If you need an Ethernet cable or if a network jack(s) needs to be activated or are unsure, submit a support request, visit the IT Help Center or call 303-871-4700.

Computer File Transfer/Backup and Imaging

Please ensure all data from your current computer is backed up to a network shared drive, Personal “Z” Zephyr drive or OneDrive for Business before requesting assistance setting up a new computer. Most common folders/files to backup include:

  • My Documents
  • Favorites
  • Desktop

IT provides computer imaging services to Faculty/Staff for DU owned computers. An image is a clone of a hard drive, pre-configured with software that can be distributed to one or several other computers. The University has a standard image replacing the computer’s pre-existing. The DU standard image includes Windows 10 Enterprise, the Office Professional Plus Suite and Antivirus protection. 

  • DU owned Microsoft Surface: IT does have images available at the IT Help Center.  A computer can be checked into the Service Center to have this software installed on the computer.  Please contact the IT Help Center at 303-871-4700. 

Repurpose/Recycle Old Computers

Once you are ready to start using your new computer, the old computer needs to be prepared to be repurposed/ recycled.  Before turning in your old computer, please ensure all documents and data are backed up as explained above.  Then, delete all your documents (which will go to the Recycle Bin).  Once you’ve deleted all documents, empty the Recycle Bin.  When complete, give your computer to your IT Representative to be recycled. Please contact the IT Help Center at 303-871-4700 if you do not have or do not know who is your IT Representative.

IT Policy for Disposal of Computer Equipment

  • University of Denver Policy Manual: Disposal of Hard Drive and Computer Storage Media

If you have any additional questions, please contact the IT Help Center by phone at 303-871-4700 or  Request Help Online.

Computer Labs

The University of Denver has a number of computer labs on campus. Some of the labs are staffed and open to all students, staff, and faculty. Some allow some free printing with a valid DU ID card. Some labs have restrictions.

Lab directory. Please note that IT does not necessarily manage and support all labs at DU.

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